Contact us

All enquiries are handled by email.

What to include

For a light that is not behaving as expected, four pieces of information allow a complete answer in a single reply:

1. The type of light — strip, curtain, firework, Christmas string, TV backlight, car interior, solar.
2. The app in use, and whether the light appears in the app's device list.
3. The observed behaviour, as distinct from the expected behaviour. "Connects, then drops after about a minute" carries far more information than "does not work".
4. A photograph of the light and, where accessible, of the controller or hub. A photograph resolves more cases than any written description.

Connection problems

A large share of "the light will not connect" reports are traced to the wrong app for the hardware; the apps are not interchangeable. The app selection guide identifies the correct app for each product category in about a minute and should be checked before writing.

Corrections

Errors, out-of-date information or missing caveats on any page can be reported to the same address. Include the page address; corrections are made once confirmed.

Partner brand enquiries

Partner brands that ship lighting built on LOTUSLAMP controllers can request white-label builds of the control apps under their own names. Enquiries of this kind go to the same address, stating the product line concerned.

Lights from other brands

The guides here describe our own controllers and apps. A light that pairs with another manufacturer's app uses a protocol this address cannot diagnose; its own support channel holds the details. Products sold by partner brands under their own names are covered, provided the app inside is one of ours.

Company details

Support is handled by email rather than by telephone, so that every case has a written record and can be answered in the appropriate language.